FAQ'S
Why Choose Platinum Renovations?
At Platinum Renovations, we deliver exceptional service built on trust, clear communication, and transparency. We know that remodeling your home requires trust and can be disruptive. Our team is dedicated to making the process as smooth as possible. We are upfront about our processes, communication, and pricing, and we prioritize kindness, patience, and finding solutions to any issues that arise. We work with you as a team and address challenges honestly.
Where Are We Located?
We serve the surrounding areas and can provide detailed location information upon request.
Do You Use Subcontractors or Employees?
We have long-standing relationships with our talented tradesmen, ensuring consistent quality and reliability.
Are You Under Warranty?
Yes, we offer a 1 year warranty.
How Long Has Platinum Renovations Been in Business?
Platinum Renovations has been in business for 19 years. We started as Hilsenbeck Roofing & Construction in 2005 and rebranded to Platinum Renovations in December 2023.
Are You Licensed and Insured?
Yes, we provide a reference pack with our licenses and insurance information with every estimate.
Does Platinum Renovations Keep the Job Site Clean?
Yes, we clean the job site at the end of each day and provide periodic cleanings to minimize dust and debris. We also perform a final clean of the construction space upon completion. Please refer to our "What to Expect During Remodeling" guide for tips on how to prepare your home and what type of mess to expect.
Does Platinum Renovations Offer Labor Only Bids?
As a general contractor, we typically handle 99.9% of material procurement, ensuring proper storage, maintenance, and timely delivery; we install contractor-supplied materials, include comprehensive material and labor warranties in our contracts, maintain vendor and trade communication for optimal pricing, measure and order materials for accuracy, schedule deliveries in line with repair timelines, and coordinate with trade partners on project schedules and on-site material availability. This approach ensures quality control of delivered materials and reflects the full scope of our services. When client-supplied materials or labor are involved transparency between client supplied materials and general contractor supplied materials can become intertwined which can diminish and affect warranties, product returns, defects, timelines, quality control, accountability, and overall expectations.