FAQs
About Platinum Renovations
Why choose Platinum Renovations?
At Platinum Renovations, we deliver exceptional service built on trust, clear communication, and transparency. We know that remodeling your home requires trust and can be disruptive. Our team is dedicated to making the process as smooth as possible. We are upfront about our processes, communication, and pricing, and we prioritize kindness, patience, and finding solutions to any issues that arise. We work with you as a team and address challenges honestly.
Where are you located?
Our office is at 316 Oakton Ave in Pewaukee, and visits are by appointment. We serve homeowners throughout Lake Country, Waukesha County and select parts of Milwaukee County.
How long has Platinum Renovations been in business?
Platinum Renovations has been family-owned and serving Lake Country since 2005. We started as Hilsenbeck Roofing & Construction and rebranded to Platinum Renovations in December 2023.
Are you credentialed and insured?
Yes, we provide a reference pack with our Wisconsin Dwelling Contractor Credential and insurance information with every estimate.
Do you use subcontractors or employees?
Our projects are built by our own team and a group of trusted, vetted trade partners we've worked with for years.
Budget and pricing
How do I know my project will stay within budget?
We start with your budget, not ours. After your complimentary phone consultation and a visit to your home, we prepare a preliminary ballpark estimate, usually within 7 to 10 business days, before you commit to anything. As you make selections, we show how each choice affects the total, so there are no surprises when it's time to sign.
What if my selections push the cost over budget?
We'll tell you right away, not at the end. Gina will show you options at different price points so you can decide where to splurge and where to save, and you approve the final number before construction begins.
How much does a remodel typically cost?
Bathrooms typically start around $45,000, kitchens and lower levels around $75,000, and whole-home renovations around $250,000. Your preliminary estimate gives you a range for your specific project.
What happens to my design fee if I don't move forward?
Your design agreement covers the time and expertise it takes to create your plans, 3D renderings and detailed estimate. The plans are yours to keep, and if you move forward with construction, your design fee is credited toward your project.
How long does it take to get an estimate?
Because every project is custom, we don't provide quotes on a set timeline. After our complimentary phone consultation and a visit to your home, we can usually provide a courtesy preliminary ballpark estimate within 7 to 10 business days.
Does Platinum Renovations offer labor-only bids?
As a design-build firm, we typically handle 99.9% of material procurement. We measure and order materials for accuracy, maintain vendor and trade communication for optimal pricing, schedule deliveries in line with project timelines, ensure proper storage and maintenance, and coordinate with trade partners so materials are on site when they're needed. We install Platinum-supplied materials and include comprehensive material and labor warranties in our contracts. This approach ensures quality control of delivered materials and reflects the full scope of our services. When client-supplied materials or labor are involved, responsibility between client-supplied and Platinum-supplied materials can become blurred, which can affect warranties, product returns, defects, timelines, quality control, accountability and overall expectations.
Is your proposal a fixed price?
Yes. Once design and selections are complete, you'll receive a fixed-price proposal for your project. The price only changes if you make a change, choose a selection beyond its allowance, or we uncover hidden conditions after demolition, like damage behind a wall. Any change is priced and approved by you in writing before work goes ahead.
Design and timeline
How long until I see a design?
We'll give you a design timeline when you sign your design agreement. Most designs typically take 6–8 weeks, depending on the scope of your project and how quickly selections come together. Design meetings are typically weekly, and you'll see your space in 3D renderings along the way.
Do I have to know exactly what I want before we start?
Not at all. Many clients come to us with a feeling rather than a plan. We listen first, then guide you with ideas and 3D renderings until it feels right, and your style always leads.
During construction
Who's my point of contact during construction?
You'll have one project manager from start to finish. Your project manager keeps you updated a few times a week, plus a weekly written update in JobTread, so you always know what's coming next, and you can reach them during business hours with any questions. For after-hours emergencies, you can reach your project manager directly.
Can we live at home during the remodel?
Yes, many clients do, and we'll help you plan for it. We protect your floors, set up dust barriers, and broom-clean the work area at the end of every workday. Crews and trade partners typically work 7 a.m. to 5 p.m., and some days are quieter than others while we wait on inspections, materials or drying times. A remodel does bring some dust, noise and odors, so a little planning goes a long way. Many families set up a temporary kitchen or a quiet room away from the work area, and your project manager will let you know ahead of the loudest, dustiest days, like demolition and drywall sanding, so you can plan to be away. If your only kitchen or full bathroom is being remodeled, someone in your home is sensitive to dust or noise, or you work from home, we'll talk through whether staying elsewhere for part of the project makes sense. Before work begins, we'll walk you through everything to expect in our What to Expect guide.
How do you handle unexpected issues or changes?
Every change is priced and approved by you in writing before work goes ahead, so you always know where your budget stands.
Does Platinum Renovations keep the job site clean?
Yes. We clean the job site at the end of each day and provide periodic cleanings to minimize dust and debris. We also do a final clean of the work area when your project is complete. See our What to Expect guide for tips on preparing your home and what kind of mess to expect.
After your project
What happens after my project is finished?
We do a final walkthrough together, and every project is backed by our one-year warranty on workmanship. Manufacturer warranties on products like cabinets, fixtures and appliances also apply. If anything comes up later, email us and we'll take care of it.
Do you offer a warranty?
Yes. Every project is backed by our one-year warranty on workmanship, and manufacturer warranties apply to products like cabinets, fixtures and appliances.